When can I expect to hear back about my complaint?
In serious cases, the CSC must provide women filing complaints with complete, written responses to the issues raised in their complaint within 15 working days of receipt. For non-serious issues, the CSC is to provide a written response in 25 days.³⁰⁷ However,

The institutional head, the District Director, the Regional Deputy Commissioner, or the Assistant Commissioner, Policy, Planning and Coordinating, have the right to request more time in order to adequately deal with the complaint. You should be informed, in writing, of the reasons for the delay and be told when to expect the response.³⁰⁸

What solutions can come from a complaint?
If, in the course of investigating the complaint, it is found that the CSC made a mistake, they have to admit this wrongdoing in writing.³⁰⁹ This means that you should receive a written admission of the errors made.

If you are not satisfied with the solution or decision rendered on a complaint, you can file a first level grievance to the institutional head or District Director through the Institutional Grievance Coordinator or through the District Office. This must be done within 10 working days.³¹⁰

Grievances

What is a grievance?
A grievance is a written statement outlining a wrong that has been committed against you as an individual, or as part of a group, and it asks for an official response and solution to the problem. You submit this information on a form available to you in the prison or, if you are out on conditional release, in your community-based parole office. You can file a grievance either right after the incident that provokes the grievance occurs or after receiving an unsatisfactory decision from a complaint.

There are three levels of grievances. Each type is reviewed at a different level of the system – a 1^st level grievance is decided at the local level (the prison or the parole office, whichever is responsible for the problem), a 2^nd level grievance is decided at the regional level, and a 3^rd level grievance is decided at the national level. Each level is progressively more serious and involves higher-ranking officials. Regardless of the level, you should not be afraid to file a grievance since, legally, you have the right to grieve without any negative consequences.³¹¹