How long do I have to file a complaint?
A complaint should be made within 30 days of the problem.³⁰¹ However, the 30-day limit is not absolute. If there is a good explanation for why that was not possible, file the complaint and explain the reason for the delay. For instance, if the complaint is about the fact that you were put in segregation, and while in segregation you had no access to complaint forms, you should explain this.

How do I file a complaint?
A written complaint should be addressed to the supervisor of the staff member who made the decision³⁰² However, or, for matters within the Commissioner’s jurisdiction,³⁰³ the Institutional Grievance Coordinator or District Office,

Both complaint and grievance forms are supposed to be freely available within the prison. They are usually kept in the common area. If the complaint is a priority, mark it as such (i.e., “priority” or “sensitive”) and submit it to the warden either by putting it in the Complaint/Grievance box or by delivering it by hand directly to the warden. If you can’t make a photocopy, copy out the complaint form twice and keep a copy for yourself.

What is a group complaint or grievance and how do we file one?
If you are considering making a complaint about an issue that affects other women too, ask around and see if other prisoners share your concern. If so, you may want to file a group grievance. Note that this does not prevent you from also filing an individual complaint or grievance.

When filing a group complaint, the complaint must be signed by all of the women. Don’t forget to designate one woman as a representative for the group.³⁰⁴ The representative is responsible for all communications regarding the complaint or grievance and for informing the group about the decision.³⁰⁵

Are complaints kept confidential?
All complaints are supposed to be kept confidential to the greatest possible extent.³⁰⁶ If your claim is not kept confidential you can file a complaint with the Privacy Commissioner. (See Information chapter.)